RETURNS & EXCHANGES
We want you to love your Oh La Moda purchase 🤍
We carefully check every item before it leaves us, but we understand that sometimes something may not be quite right. Please see our returns and exchange information below.
WHAT IS YOUR RETURNS POLICY?
For eligible items, we offer exchanges or credit notes in accordance with our returns policy. Items must be returned in their original, unworn condition with all tags attached.
For online orders, you also have your statutory cancellation rights. If you choose to cancel your order under these rights, please contact us within 14 days of receiving your order. You then have a further 14 days to return the item to us.
HOW DO I REQUEST AN EXCHANGE?
To request an exchange, please contact us via email at ohlamodaboutique@gmail.com with your order number and the details of the item you would like to exchange. We'll then provide you with the information you need to return the item. Please note, you are responsible for the cost of returning items to us for an exchange or change-of-mind return. We recommend using a tracked postal service, as we cannot be responsible for items that are lost in transit.
SALE ITEMS
Sale items are subject to the same statutory rights as full-price items. Any additional exchange or credit-note arrangements we offer will be outlined in our returns policy.
WHAT IF MY ITEM IS FAULTY?
All items are quality checked before dispatch. If your item arrives faulty, damaged or isn’t as described, please contact us as soon as possible with your order number and photographs of the issue so we can arrange the appropriate remedy.
FAQs
HOW MUCH DOES SHIPPING COST?
We ship all UK orders via Royal Mail Tracked service. Our UK delivery options are:
Tracked 48Hour - £3.99
Tracked 24Hour - £5.00
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are usually dispatched within 1-2 working days. Once your order has been dispatched, you'll receive a tracking reference by email. Please note, Royal Mail's current delivery aim is next working day for Tracked 24 and 2-3 working days for Tracked 48. Delivery times can vary depending on your postcode, bank holidays and weekends.
HOW DO I TRACK MY ORDER?
Once your order has been dispatched, your Royal Mail tracking reference will be emailed to you. You can track your parcel using the tracking link provided in your dispatch email.
HOW DO I CONTACT YOU?
For orders placed via our website, you can contact us via email at ohlamodaboutique@gmail.com or via our social media.
I PLACED MY ORDER THROUGH TIKTOK SHOP, WHO DO I CONTACT?
TikTok shop orders are handled separately from our website orders. If you have a question about a TikTok shop order, including returns, refunds, cancellations, delivery or order issues, please contact us via TikTok shop. This allows us to deal with your order through the right platform.
CAN I PAY WITH KLARNA?
Yes, Klarna is available at checkout, allowing you to spread the cost of your purchase.